Virtual Call Center Assistant Services

Boost your sales by prioritizing client relationship. Get started by hiring a virtual call center assistant from EVA

Does the thought of hiring call center agents make you feel uncomfortable? What about the cost of owning and operating hardware, internet, or subscriber lines? If your expenditure is already spiraling out of control, Express Virtual Assistant can come to your rescue. With our skilled team of inbound and outbound virtual call center assistants by your side, you can maintain a cordial relationship with your clients 24/7/365.

From Express Virtual Assistant (EVA), you can hire a virtual call center assistant to represent your business. Our remote employees can handle phone calls and nurture relationship with appositive attitude. EVA's virtual assistants are attentive and empathetic towards your client's concern. Ergo, fielding various challenges round-the-clock.

Virtual Call Center Assistant Services We Offer

Outsourcing virtual call center assistant services to savvy remote assistants from EVA can lessen your worries and help you focus on priorities. With specialization in client management, our team can effortlessly handle all inbound and outbound call center responsibilities. Our virtual call center assistant services include -

Engage and Handle Caller Concerns

Our virtual agents will attentively listen and ascertain caller issues. By understanding the crux of the matter, they will courteously reassure your clients by advising a solution. Meanwhile, they will gather additional information on the issue and compile actionable reports to help you customize a niche solution.

Database Management

If you have a complex database system that is tedious to manage on your own, we have you covered. EVA's virtual call center assistant can streamline your database by restructuring information flow for faster search and retrieval of data. We will segment user issues by classifying similar concerns for efficient and speedier resolution.

Remote IT and Tech Support

Keeping your call center IT environment spick and span is a resource-intensive task. However, when you offshore virtual call center assistant services, your IT department is assisted 24/7. Issues (if any) would be quickly resolved before it becomes catastrophic. Our virtual agents provide reliable and accurate tech support and IT services. Our agents are skilled at providing support related to product setup and installation, incident-based support, managed services, and managed monitoring support. With our virtual assistants you get access to services such as unlimited telephone and email support when and how you need it.

Cross-promotion of Services/Products

Our virtual call center assistant will look at perceived opportunities to cross-sell products or services that your clients are most likely to buy. We will orchestrate marketing promotions with a personal touch to increase client engagement.

Supply Management

We have some of the most experienced and skilled virtual assistants with expertise in supply management services. We make use of the latest tools and methodologies to deliver efficient and cost-effective services to the client.

Telemarketing Virtual Assistant

Our telemarketing virtual assistants help you make sales, network with potential clients, and perform administrative functions, freeing up your time so you can spend it on other more productive avenues to increase your revenue and maximize profits. Our VAs have experience and expertise in performing telemarketing activities to a very high-quality level.

Other Services -

Teleprospecting Services

Insurance Virtual Assistant

Our insurance virtual assistants help you with your day-to-day operations of running your insurance business/venture. Services our insurance virtual assistants provide include insurance lead generation, insurance call answering/lead follow-up, insurance telemarketing, calendar management, and appointment setting, and insurance social media marketing.

Virtual Assistant for Lead Generation

Our virtual assistants for lead generation help you identify and nurture high-quality leads that lead to successful business conversions and sales. Our experienced virtual assistants for lead generation can create databases of leads for you for whichever industries/sectors you wish to target.

Virtual Sales Assistant

Having a remote sales assistant will get your sales department’s functions handled by professional Virtual Assistants instead of routing your in-house resources. Pay only for the services and we will ensure timely sales support to shore up your productivity. All that without breaking the bank.

Customer Support

We will handhold your customers who face issues with your products or services. We will operationalize our support system by building a knowledge base of resolved issues. We are highly available to assist your customers 24/7. Our customer relationship assistant will identify and fix reported issues before they turn critical. We will remotely assist your customers by downloading information from their applications and devices.

Appointment Setting

Our customer relationship assistant can set up appointments and meetings with your clients so that you can stay on top of best opportunities when your existing clients are contemplating a purchase. Our appointment matching services can be counted upon if you are mostly occupied with other tasks and have no time to devote to fixing important appointments.

Virtual Receptionist Services

Our virtual assistants provide extremely professional and high-quality virtual receptionist services. Our experienced and committed virtual assistants will perform tasks such as answering, screening, and forwarding your business calls, sending calls to your voicemail, scheduling appointments, providing 24/7 customer care for your company, and returning calls to your clients on your behalf.

Chat Support Virtual Assistant

Our virtual assistants properly curate your customer support and ensure a prompt and helpful response to both existing clients and new leads so that you can continue to improve your brand image and gain new clients. Our chat support virtual assistants have exceptional communication and listening skills and will be proactive about providing the best chat support every time.

Cash Flow Management Services

Having a remote cash flow management assistant will get your finance department’s functions handled by professional Virtual Assistants and helps you avoid micromanaging smaller aspects. Pay only for the services rendered and we get timely support to boost productivity without breaking the bank.

Appointment Scheduling

Outsource virtual call center assistant services and your appointment scheduling roles will be taken care of without further intervention. We will map the caller with your agents to close sales without agents deviating their attention from core-tasks.

Miscellaneous Call Center Operations

Apart from the services mentioned above, our remote call center assistant can help you execute a wide range of stand call center functions, like -

Cold Calling
Outbound Calling
Inbound calling
800 Answering
Lead Generation
Telemarketing
Lead Qualification
IT Support
Chat Support
Email Support
Handling Enquiries, and more

Process Followed by EVA's Virtual Call Center Assistants

Delegating virtual call center assistant roles to our remote call center assistants is simple. First, we will discover problems plaguing your existing process. Subsequently, we will configure a plan by weighing in your budgetary limitations, and finally, the solution is executed. Here is the process we follow in virtual call center assistant services -

1. Identification of Tasks for Virtual Assistants

The call center assistant roles will be identified and marked for delegation to qualified agents

2. Documenting the Procedure

Your existing process of handling inbound and outbound calls will be documented to serve as a preset template for our VA

3. Test Procedural Validity before Delegation

Before the service is delegated, the template-driven process is simulated to authenticate the procedural validity

4. Task Delegation

The task will be delegated to our remote assistants after evaluating their cultural fit with your organization

5. Using Tools to Handle VA Tasks

Our VA will use a range of call center management tools to multitask. Our VA' adeptness in operating sophisticated call management technology will funnel the best opportunities to your sales team

6. Competence Assessment

We will evaluate the performance of virtual call center assistants to ensure consistency in the performance. Optimizations (if required) will be advised

7. Process Documentation

We will compile reports on the process for back-tracking and record-keeping. Our reports will help you measure the performance

Top Benefits of Hiring Virtual Call Center Assistants from EVA

Onboarding a full-time call center agent is another liability in addition to your expenditure. By choosing a virtual call center assistant service provider like EVA, you can accumulate savings by paying for the virtual assistant services alone. Here are several benefits you can achieve by partnering with a virtual call center assistant services company like us -

Pay Only for the Work Done
EVA's virtual call center assistant services will cost you only a few dollars because we can help you customize the plan on ad hoc basis without the need for subscribing add-on solutions.
No Administrative Concerns
Since infrastructure and resource ownership can come with administrative hassles, hiring a remote worker from Express Virtual Assistant can resolve challenges associated with running your administration. Our remote assistant services for your call center operations can eliminate employee absenteeism, monthly rental, payroll management, and much more to enhance efficiency.
Zero Payroll Hassles
Maintaining a full-time employee can impose challenges such as taxes, appraisals, benefits, and other costs that can eat into your budget year-after-year. With virtual call center assistant services, you can achieve value-adds at no additional expense.
Quality Services
At EVA, we are accountable for ensuring quality in the service we render. We dedicate ourselves to achieve more sales for your business by driving the engagement the way it should be with your clients.
Timeliness
We understand the importance of meeting goals within the stipulated time. Our timeliness and reliability will help you focus on core aspects without missing the deadline.
Specialized Professionals Dedicated to your Tasks
EVA has a team of virtual call center assistants who are trained to acclimatize with the client's business process. We will compare and map professionals who can fit culturally with your business ethos. We always assign roles and responsibility to professionals with proven abilities.
Flexibility to Scale at Your Own Pace
If you are looking for ways to scale up or down your requirement you will need a professional call center virtual assistant, and this can be availed by partnering with Express Virtual Assistant. With minimal documentation process, we will scale your needs with precision and ease.
High Data Confidentiality & Security
We maintain the confidentiality of your project as well as sensitive data to prevent data misuse. Our team is contractually committed to ensure confidentiality and maintain the privacy of your data. We shall not use your confidential data in ways other than prescribed in the NDA.

Hiring a Remote Virtual Call Center Assistant Doesn't Cost Much!

Upfront costs are quoted by several virtual assistant providers and mostly the hidden charges are not articulated until the project is nearly contracted. However, at EVA, we ensure transparency by walking you through the process of how to make every dollar count. We do not compromise on the quality and always deliver on promises. By considering EVA, you can avail our services at just $8 an hour.

Our Pricing plans

Get an Express Remote Assistant for Call Center Now

If value addition is what you need your search ends with EVA's virtual call center assistant services. You can stay organized and leave call center operations to our VA. We will restructure your client engagement protocol with a custom approach which is a complete departure from the traditional call center process. We can help you make the best growth decisions thanks to our rich expertise in call center functions.

Hire a dedicated Express virtual call center assistant to make your client management productive. Contact us for a quick and free consultation.

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