Chat Support Virtual Assistant

Are you looking to better resolve customer issues by providing your customers with live chat options? Are you looking to hire a virtual assistant for chat support services that can help you better sell your products/services to new customers? Are you looking to team up with a chat support virtual assistant service provider that can provide you with highly experienced and committed chat support virtual assistants that help you enhance your brand image and provide world-class live chat support? If so, you have come to the right place.

Express Virtual Assistant (EVA) is a leading live chat support virtual assistant company and can help you with any of your chat support needs. Providing live chat support is our specialty and we have significant experience with running efficient, 24/7 operations. We know exactly what it takes to recruit, train, and motivate chat agents so that they provide services that make a tangible positive impact on your business.

Chat Support Services Our Virtual Assistants Provide

We are a leading provider of live chat support virtual assistant services and can help you with a comprehensive range of solutions. When you outsource virtual assistant for chat support services, you receive virtual assistants that are committed to providing the best chat support possible. Outsourcing virtual assistant for chat support services to us also provides you with peace of mind knowing that we have hired and provided only the best resources available in the market.

When you hire a virtual assistant for chat support services from us, you will receive an individual that will provide the following services -

Presales Activities

Our VA will proactively engage with your potential customers while they browse your site, helping to boost sales and increase sign-ups and appointments with your team.

Onboarding Activities

Our VA will make it easy for your customers to quickly get used to your products or services so that they derive the maximum value from your product or service.

Product Support Services

When you hire a VA for chat support services from us, the VA will provide product education and advanced troubleshooting help to your customers. Our VAs are experts in supporting a wide range of products.

Billing and Account Management Services

With our VA by your side, you can quickly and efficiently resolve things like issues to do with customer bills, refunds, plans, and credits.

Customer Retention Services

Hire chat support virtual assistant service from us to see an increase in your customer retention. Our VAs will turn cancellations into renewals and secure long-term contracts, helping you keep more customers in your pipeline.

Upselling and Cross-selling Activities

When you hire a virtual assistant for chat support services from us, you will receive a resource that is fully aware that every chat is an opportunity. Once the customer issue has been resolved, our VAs will proactively introduce new products and offers to your customers, helping you significantly increase your ROI.

Process Followed Chat Support Virtual Assistants

We follow a straightforward process for delegating responsibilities to our chat support virtual assistants. Once you hire a virtual assistant for chat support services from us, our agents will come up with a personalized solution that is effective, efficient, and cost-effective. Our workflow for delegating responsibilities to our agents is as follows -

1. Identification of Tasks for Virtual Assistants

EVA's project management lead will assess your requirements in detail and come up with a suitable plan to delegate the responsibilities to a suitable agent(s)

2. Documenting the Procedure

We will document the live chat support process for reference and provide detailed instructions to our virtual assistants

3. Test Procedural Validity Before Delegation

We will then run tests on the documented process to ensure that outcomes are predictable and positive

4. Task Delegation

After the chat support methods are approved, the roles, responsibilities, and tasks will be assigned to suitable virtual assistants

5. Using Tools to Handle VA Tasks

Our virtual assistants will be further trained to use the best tools and technologies to make the process more efficient

6. Competence Assessment

We will regularly assess the performance of the chat support virtual assistant to ensure high-performance

7. Procedure Optimization

If we identify any areas where improvements are possible, we will suggest these to you

8. Process Documentation

We will regularly compile detailed reports on the performance of the chat support virtual assistant and provide these to you periodically so you can get a handle on how the project is progressing

Why Hire a Chat Support Virtual Assistant from EVA?

Outsourcing virtual assistant for chat support services to EVA can be just the right decision for you to take to boost customer satisfaction and ROI.

There are several reasons why you should choose a chat support virtual assistant from EVA. These include -

• Pay Only for the Work Done

  With our pay-as-you-go model, you pay only for chat support services our VAs provide and don't have to bother with other costs.

• No Administrative Concerns

  Our VAs work out of world-class offices equipped with the latest chat support tools and technologies, ensuring that you only receive world-class services.

• Zero Payroll Hassles

  If you hire a virtual assistant for chat support services from us, you need not worry about things like paying for mandatory benefits like you would need to if you hired a full-time employee to work onsite.

• Quality Services

  Our quality analysts perform regular audits on our chat support virtual assistants to ensure that the work is proceeding at or above expectations.

• Timeliness

  Our chat support virtual assistants will always deliver their services ahead of time, every time.

• Specialized Professionals Dedicated to your Tasks

  We provide VAs that have been carefully chosen based on their experience, skills, and qualification. In this way, when you hire a VA for chat support services from us, you receive an individual that provides specialized services.

• Flexibility to Scale at Your Own Pace

  We provide options for scaling-up or -down the chat support services based on your preference. Our process for scaling up or down is straightforward and can be done easily.

• High Data Confidentiality & Security

  Your data will only be handled by authorized agents and only in the manner outlined in the SLA. We also adhere to all the standard data security and privacy laws.

Hiring a Chat Support Virtual Assistant Doesn't Cost Much!

It can be quite expensive to hire full-time on-site employees to provide chat support to your customers. You would need to shell out for payroll expenses and mandatory benefits and provide options for holidays and the like. You would also need to provide the required infrastructure. When you hire a virtual assistant for chat support services from us, you need not bother about all these administrative headaches. We take care of all the payroll and administrative issues, and this too at only $8/hour.

Our Pricing plans

Hire a Virtual Assistant for Chat Support Services from EVA Now

If you have an online business or presence, providing a live chat service can be a highly fruitful way of providing enhanced customer experience and resolving customer issues. Our chat support virtual assistants are here to help you provide live chat support to your customers so that all their queries and problems can be resolved. Also, our VAs are highly proactive when it comes to cross-selling and upselling so that you see a further increase in your ROI.

Contact us for a free consultation