EVA's Virtual Call Center Experts Helped Client Validate and Unify Unstructured Data from Different Formats

EVA's virtual call center experts provided considerable cost-savings to the client by drastically reducing their operational expenses!

The Customer

Our client is a Consumer Research Company established about 3 decades ago and one amongst the top 20 research agency in the US. The client is among many Fortune 500 companies and leading brands in several verticals including media, technology, entertainment, apparel/fashion, and food/beverage. They specialize in providing customized research solutions and consulting which enables companies to make successful business decisions and develop the most compelling propositions, campaigns, and products.

The Challenge

The client was looking for an outsourcing partner who can assist them with back checks to be conducted once the fieldwork activity was completed by their In-house team members. Our services were essential because they would enable clients to develop the most compelling propositions, campaigns, and products. As a leading consumer research agency, their business was built around asking people relevant questions.

Expert Virtual Assistant's (EVA) expertise in Call Center Operations was considered appropriate to accomplish backchecking and collating the required information from various sources. It was challenging to unify raw, unstructured, and inaccurate data from different formats into one format.

Solution Provided By EVA

Expert Virtual Assistant's team of experienced professionals developed an efficient process to capture critical information against all the survey questions that the client has designed to understand the Customer's behavior patterns. The broad suite of qualitative and quantitative research methods unlocked powerful underlying emotive connections between people and brands to get to the heart of the issue.

The Results

Our Solution helped the customer's service team to focus on the information that was gathered and deliver creative, multimedia outputs to bring their clients even closer to the human stories behind the data. Here are the benefits availed by the client -

Increase in efficiency and accuracy of the data that enhanced the overall customer experience for the client

Considerable cost-saving was achieved due to a drastic reduction in operational expense

Hire Expert Virtual Assistant for Market Research

Expert Virtual Assistant's (EVA) remote call center experts dedicatedly deliver a myriad of call center functions. Be it simple data entry, call or email management, to running errands that take away your productivity, our executives are adept at dealing with any tasks that pose a challenge for your day-to-day business.

If you have a requirement similar to this or any other customized need, hire our remote call center assistant and get the best price-performance benefits you deserve.