Virtual Assistants for Telephone Triage Services

Are you looking to leverage the power of telephone-based patient evaluation, which is revolutionizing healthcare services around the world? Do you want to be able to provide your patients with the ability to gain access to high-quality healthcare support and advice through the phone? Are you a provider of telemedicine services, through which you deliver healthcare services through the phone or video conferencing software and looking for high-quality and dependable virtual assistants for telephone triage services to help ease your business processes? If so, you can benefit significantly when you hire a virtual assistant for telephone triage services from us.

Express Virtual Assistant (EVA) is a leading provider of telephone triage services and can provide you with a virtual assistant for telephone triage services that will efficiently, effectively, and professionally handle all your incoming calls from your existing or prospective patients. Our VAs, including telephone triage nurses, will streamline your practice and enable you to significantly improve the quality of care that you deliver to your patients through the phone.

Telemedicine Support Services Our Virtual Assistants Provide

We are a leading virtual telephone triage service provider and our virtual assistants are qualified and experienced to handle a wide range of requirements, including, but not limited to -

Receiving Phone Calls

When you outsource virtual assistant for telephone triage services to us, the VA will professionally and competently handle all incoming calls to your practice. Our VAs include doctors, nurses, and other healthcare professionals who will patiently and courteously listen to your patients and carefully identify the main issues that the patient wants to get resolved. After gauging the nature of the call, the virtual assistant for telephone triage services will either route the call onwards to the appropriate department or take a message and pass it on to the relevant authority.

Collecting Patient Data

Outsourcing virtual assistant for telephone triage services to us ensures that our VA will help you gather valuable data on parameters like vital signs and other relevant information through pre-visit questionnaires and surveys. This data empowers physicians to better understand the patient's particular needs and provide the right therapy or treatment.

Sorting Calls by Priority

When you hire a virtual assistant for telephone triage services from us, the VA will perform the triaging activity to the highest standards of quality. Our VAs are specially trained and qualified to be able to understand and prioritize urgent calls. Our VAs will carefully listen to the call and prioritize the call based on the severity of the issue at hand. All emergency and urgent calls will be handled as required, while the non-urgent ones will be routed and managed according to the protocol that is decided.

Process Followed by Our Virtual Assistant for Telephone Triage Services

We follow a rigorous and professional process to delegate tasks to our VAs. Our workflow is as follows -

1. Task Identification

We will gather the tasks that the virtual assistant for telephone triage services is required to perform.

2. Documenting the Procedure

Any existing procedures that you have will be recorded to serve as a reference for our virtual assistant.

3. Procedural Validity Check Before Delegating Tasks

Your existing workflow will be tested in a simulated environment to ensure that all work proceeds smoothly.

4. Delegation of Tasks

We will assign appropriate tasks to the virtual assistant for telephone triage services based on their capabilities.

5. Using Further Tools to Handle VA Tasks

Our VA for telephone triage services will suggest the use of new and improved tools that could enhance the process.

6. Competency Assessment

We will evaluate the virtual assistant's performance regularly to ensure that they are performing consistently well.

7. Procedure Optimization

Our VA for telephone triage services will proactively suggest improvements to the process and workflow to enhance efficiency.

8. Process Documentation

The performance and deliverables of the VAs will be recorded for accurate record-keeping and reporting.

Why Hire a Virtual Assistant for Telephone Triage Services from EVA?

There are many benefits you receive when you choose our virtual assistant for telephone triage services. These include -

• Pay Only for the Work Done

  With our virtual assistant for telephone triage services, you pay only for the work delivered and don't get charged any hidden fees.

• No Administrative Concerns

  All administrative aspects regarding the work of our VA for telephone triaging services are handled by us.

• No Payroll Hassles

  We take care of all the payroll components of the VA for telephone triage services, further reducing your administrative workload.

• High-quality Services

  We will provide a VA that is the most suitable for the project based on their experience and training, ensuring that you receive high-quality services right from day one.

• Timeliness

  Our virtual assistant for telephone triage services will always deliver their work on time.

• Specialized Executives

  Hiring a virtual assistant for telephone triage services from us means you have a seasoned professional liaising with your patients.

• Flexibility to Scale

  If you want to add more agents to your project, we can easily provide more because of our high visibility in the market.

• High Data Confidentiality

  When you hire a VA for telephone triage services from us, your data will only be handled most securely and professionally.

Hiring a Virtual Assistant for Telephone Triage Services is Highly Cost-effective!

Telephone triaging requires a specialized skill set that only qualified and trained VAs can provide. Moreover, the virtual assistant for telephone triage services also needs to have thorough listening and organizational skills and the ability to handle multiple tasks in a fast-paced environment. We ensure that all the VAs that we provide have the skills, experience, and qualifications necessary to provide high-quality deliverables. We also provide our virtual assistant for telephone triage services at highly affordable prices starting from as low as $8/hour!

Our Pricing plans

Hire a Virtual Assistant for Telephone Triage Services from EVA Now

EVA is a leading telephone triage company and has provided virtual assistants to businesses and individuals of all sizes from across the world. Over the years, we have provided many virtual assistants for telephone triage services that have helped our healthcare industry clients significantly improve the quality of their services. Our virtual assistants have significant expertise and experience in providing highly specialized telephone triage services and easing the workflows and processes of our clients.

Contact us now, and we will gladly walk you further regarding our abilities and services.

Contact us for a free consultation