Virtual Assistant for E-commerce Customer Support

Are you looking for flexible support solutions for your e-commerce business? Do you need support to handle your customer’s calls and other communications? Are you looking to outsource your entire e-commerce customer support operations to a reliable and professional vendor? If so, you are in the right place.

Express Virtual Assistant (EVA) is a leading provider of virtual assistants that can take on any of your customer support functions with ease. If you are looking to hire a virtual assistant for e-commerce customer support, you need to look no further. Our virtual assistants can support you as little or as much as you need. As an experienced provider of virtual assistant services for e-commerce customer support, our virtual assistants bring a lot of expertise to the table that you can benefit from.

E-commerce Customer Support Services Provided by Our Virtual Assistants

Our virtual assistants for e-commerce customer support provide a comprehensive range of customer support services. When you hire a VA for e-commerce customer support solutions from EVA, you reduce your dependence on your in-house team and avoid making expensive investments in personnel and infrastructure.

Our VAs provide the following e-commerce customer support services -

Phone Support

Our VAs provide a complete range of phone support for your e-commerce store. Right from live real-time support and helping customers with product browsing to providing suggestions based on the buyer’s persona and browsing and purchase history, our VAs do it all. As a leading virtual assistant company for e-commerce customer support, our VAs are experts in making outbound calls related to things helping the customer complete their pending orders. Our VAs can easily handle all your phone support needs.

Ticket Handling and Email Support

We have expertise in checking supplier emails, handling claims with suppliers, updating and checking daily transactions, managing multi-channel fulfillment orders, and managing all feedback issues. Being a leading virtual assistant service provider for e-commerce customer support, our VAs help you reduce response times while helping your customers with issues related to returns, shipping, chargebacks, and billing issues. Our VAs are familiar with most of the ticketing tools and can work in tandem with the tech team to escalate tickets to the appropriate team.

Chat Support

We provide comprehensive chat support and are proficient in the many different chat tools, including Olark, Zopim, Zendesk, Zohochat, Intercom, and Freshdesk. As a leading e-commerce customer support assistant services provider, Our VAs provide real-time interactions that can help your customers with product recommendations, answering questions, site navigation, and handling shipping queries, among others.

Order Processing

Our VAs help with everything to do with order processing and product inventory management, including performing back-office tasks related to cancellation, customer billing, and returns, among others. Our e-commerce customer support virtual assistant services also cover things like printing shipping labels, managing pending, canceled, and unshipped orders, checking number of received products at the warehouse, processing MFN orders, downloading invoices, and working on all reports related to reimbursements, received inventory, cost analysis, and inventory stocks.

Back-office Support

We have experience and expertise in working on all back-office support requirements, whether simple or complex. Outsourcing virtual assistant for e-commerce customer support to use means you receive VAs that are trained and have worked with e-commerce stores to handle multiple back-office tasks. Our VAs can help you significantly boost productivity and cut costs.

Product Descriptions

When you hire a virtual assistant for e-commerce customer support from us, you receive a dedicated and committed agent that will engage with your customers by writing customized product descriptions that cause your fan base to sit up and take notice. Our VAs well-written product descriptions will also ensure that your SEO ranking, brand memorability, and customer loyalty improves.

Photo Editing/Branding

Our VAs have experience and expertise with retouching, editing, and properly branding your images so that every image that goes on your e-commerce site is uniform and of high-quality. This is a labor-intensive task, but our VAs are more than capable of conducting this work to ensure that you stand out from the crowd.

General Admin Support and Research

Hiring a VA from us provides you with all the research needed to help you with things such as sourcing the right agents, finding the best materials, and sourcing specialized services. When you outsource virtual assistant for e-commerce customer support, you receive VAs that are trained in research methodologies, and whatever be your research requirement, our VAs can help, and that too at extremely cost-effective rates.

Content Moderation

Our virtual assistants for e-commerce customer support can provide a whole host of content moderation support to help you with your social engagement. Our VAs update relevant social media pages with the latest offers, products, and track real-time sentiment. Our VAs will help you monetize all user-generated and social media content by engaging and monitoring all conversations. With our content moderation services, you get brand protection and our VAs will also continuously review chat rooms, social media avenues, and all other online forums.

E-Commerce Customer Support Process Followed by Our Virtual Assistants

We ensure that we always keep our clients in the loop regarding our process flow. We aim to be as transparent as possible with our process to increase client confidence. We adhere to the following well-defined process for the provision of our services.

1. Identification of Tasks for E-Commerce Virtual Assistants

EVA’s project management head will evaluate your e-commerce requirements and tasks will be delegated to the appropriate e-commerce virtual assistant.

2. Documenting the Procedure

We will engage with you to document the ongoing workflow to be followed and will come up with a more streamlined workflow based on your input.

3. Test Procedural Validity before Delegation

The e-commerce customer support models will be emulated in near real-time to ensure that the research plan is robust. The results will be analyzed to evaluate effectiveness.

4. Task Delegation

After the e-commerce customer support methods are approved, the e-commerce customer support responsibilities will be assigned to the most appropriate virtual assistant.

5. Using Tools to Handle VA Tasks

Our team of e-commerce virtual assistants will use automated tools to save time and effort while completing their tasks.

6. Competence Assessment

The performance of the virtual assistant will be evaluated at regular intervals during the project to ensure that the quality of the output is of the highest caliber.

7. Optimization of Procedure

Wherever appropriate, we will recommend changes to the operations to help you optimize productivity.

8. Process Documentation

We will keep you informed of project progress through bi-weekly, weekly, monthly, and quarterly reports that will be optimized for easy interpretation.

Why Should You Hire an E-Commerce Customer Support VA From EVA?

Express Virtual Assistant is a top provider of virtual assistants for e-commerce customer support for a whole host of reasons, including our cost-effective rates and high service-quality levels. Here are several other reasons why you should choose a virtual assistant from EVA.

• Pay Only for the Work Done

  We only charge our clients for the services actually rendered by our virtual assistants. Our pay-as-you-go model is highly popular and with this model, you do not have to pay anything for our administrative effort or infrastructure.

• No Administrative Concerns

  Managing an in-house team for e-commerce customer support can become cost-prohibitive and lead to unnecessary investments in expensive infrastructure. When you choose our virtual assistant, you do not need to bother about administrative concerns.

• Zero Payroll Hassles

  By not recruiting a full-time in-house employee, you become free from payroll hassles. You need not bother with training and paycheck responsibilities since we will take care of it.

• Quality Services

  Our quality controls are truly next-level. We have stringent compliance checks to ensure that all the tasks performed by our VAs are in-line with the SLA and industry standards.

• Timeliness

  It is a milestone for us when we deliver every project ahead of the deadline. We make every effort to ensure that our VAs always deliver their services well within the stipulated time.

• Specialized Professionals Dedicated to your Tasks

  Our e-commerce customer support professionals comprise those that are highly experienced in the e-commerce domain. They have successfully managed multiple e-commerce customer support projects in the past and have the skills required to deliver outstanding results.

• Flexibility to Scale at Your Own Pace

  Flexibility to scale is an important feature we provide to our clients. Usually a cumbersome process in most traditional organizations, we have developed the capability to allow you to increase or decrease the number of virtual assistants dealing with your project. This way you can deal with drops or surges in demand.

• High Data Confidentiality & Security

  We constantly urge all our VAs to comply with all the standard data security measures. Your sensitive data will only be accessible to the select professionals that have signed an NDA. Your confidential data will only be handled according to the terms set out in the NDA.

Hiring a Remote market Research Assistant Doesn’t Cost Much!

You can hire an e-commerce customer support virtual assistant with worrying about the cost. We provide all our virtual assistants at extremely cost-effective rates, and whatever be your budget, we are confident you can find a virtual assistant that meets your criteria exactly. With our virtual assistants coming with a price tag beginning at just $8/hour, almost anyone can hire a VA to boost their productivity and cut costs.

Our Pricing plans

Hire a Virtual Assistant for E-Commerce Customer Support from EVA Now

Having an in-house full-time employee to manage your e-commerce customer support responsibilities may not be practical. In this case, you can hire a virtual assistant from us to professionally handle all your e-commerce customer support needs. Our VAs are highly motivated and trained to provide your customers with exemplary services that make them keep coming back for more. With our VAs by your side, you can focus on growing your business, while our VAs take care of the routine customer support functions.

Hire a virtual assistant for your e-commerce business and take a giant leap in productivity. Contact us for a free consultation